Head of Operations - Scandinavia via Madrid

About Otovo

Are you looking for an opportunity to make a positive impact on the world while working for a fast growing and innovative company? Then you have come to the right place! Our goal is to make solar panels and batteries accessible to every European home by creating the easiest and most affordable way to go solar. We do this by connecting consumers who want solar panels or batteries with installation companies through our marketplace. We're revolutionizing the way people think about renewable energy and helping to create a more sustainable future. Since our establishment in 2016, Otovo has rapidly expanded its marketplace beyond the Nordics and operates in thirteen European countries.

Join our team in Madrid and become part of a company that is revolutionizing the renewable energy industry. Apply now to join the Otovo team and help us create a brighter future for all! 

About your role

We are looking for a collaborative, knowledgeable, passionate and driven Team Lead to join our Madrid-based European Operations Center (EOC). This is a brand new role where you will play a crucial role in driving our company's processes by leading a team of project managers and customer support. You will establish best practices, streamline processes to support the Operations team. In 2023, Otovo centralized its Operations team in Madrid and has built a dynamic, ambitious, international/bilingual team all passionate about the green transition and putting solar panels on every roof in Europe and a battery in every home. 

Your responsibilities will include

• Lead the Operations team for Norway and Sweden from Madrid
• Lead the delivery for PV installations according to Otovo's quality standards.
• Leading the resolution of technical challenges with installers and manufacturers.
• Ensure that Operations processes are followed and propose improvements to these processes.
• Ensure that the installed base is working properly and fix cases where it is not.
• Collaborate with the Accounting team to ensure that our customers are up to date with their payments.

What is expected from you:

• +4 years of professional experience.
• Some experience in solar or battery storage is good to have.
• Proven experience in leading teams.
• Strong problem solving skills and willingness to roll up your sleeves and get the job done.
• Dynamism, autonomy, accuracy, sense of prioritization and customer focus.
• Mastery of IT tools, especially CRM.
• Currently based in Madrid, Spain or willing to relocate.
• Fluent in English.
• Swedish or Norwegian is good to have

Our values and vision for you:

• The opportunity to be part of a success story that positively impacts the planet.
• The opportunity to be the key player in a strategic market.
• A Scandinavian company culture that values trust, respect, equality and teamwork. We believe in supporting our employees and fostering a positive work environment where everyone feels valued and appreciated.
• International environment: Our company operates in several countries and we have a diverse team from all over Europe.
• Working in our shared service center will enable interaction with people from different cultures and backgrounds which can broaden your perspective and improve your intercultural communication skills.
• Growth opportunities: We value the contribution of our employees and recognize hard work and dedication. We believe in investing in our employees' development.
• Competitive salary and benefits: We offer a competitive salary package with benefits.
• Work-life balance: We understand the importance of a healthy work-life balance and offer flexible work arrangements such as working from home.
• Dynamic work environment: Our shared service center is a fast-paced and dynamic environment that presents new challenges and opportunities for growth. We encourage creativity, collaboration and innovation to drive our business forward.
• On-the-job training: We offer comprehensive on-the-job training that will provide the necessary skills and knowledge to succeed in your role.You will receive guidance and support from experienced colleagues who will help you grow and develop your skills.
• Open door policy: Our company has an open door policy which means that employees are encouraged to express their ideas, concerns and feedback.
• Team building activities: We regularly organize team building activities to help our employees bond and collaborate more effectively.Pension or health insurance coverage.

In summary, Otovo is a mission-driven company with an innovative culture that values employee well-being and development. If you are passionate about renewable energy and want to work for a company that is making a positive impact on the world - apply today!