Junior Customer Engagement Specialist (f/m/x) - Dutch Market

Position: Junior Customer Engagement Specialist (f/m/x)

Location: Madrid, Spain

Market Focus: Dutch-speaking customers

About Otovo

Otovo is a leading European renewable energy company making solar installations and energy storage accessible to homeowners. We operate across multiple European markets as a publicly listed company, combining stability with a fast-growing, international environment.

Role Overview

As a Junior Customer Engagement Specialist, you are the first point of contact for Dutch-speaking customers, guiding them from initial inquiry through post-sale support. You manage leads, book appointments, assist customers with documentation, and ensure smooth handoffs to the installation teams, delivering a professional and friendly service experience.

Key Responsibilities

• Contact and qualify Dutch leads quickly and professionally.

• Explain Otovo’s solar solutions and Care Product clearly

• Book meetings with the Sales Team and guide customers through next steps.

• Manage inbound calls and first response through our CRM tool (Hubspot)

• Support customers with document submission and follow-ups.

• Track project progress and act as a bridge between customers and internal teams.

Requirements

• Dutch fluency required; English proficiency essential.

• Customer-focused mindset with strong communication skills.

• Organized, proactive, and able to follow structured processes.

• Comfortable with CRM tools and basic office software.

We Offer

• Salary: €20,350 + uncapped commission

• Corporate benefits, restaurant and transportation benefits

• Private healthcare

• Language classes

• Hybrid work model

• Up to 4 weeks remote work per year

• Free fruit and beverages at the office

• Opportunities to grow in an international, fast-growing company